Need to Request a Refund?
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
NO return or exchange is accepted on electronics that have been removed from the original packaging in any way.
Please email back using your order confirmation email that you received when you initially placed your order.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds are issued 3-4 business days after we have received your returned items.
Returns on USED Products:
All Used Products are considered Final Sale! Because of people repackaging their broken parts and calling it Ours. For any questions and concerns please reply to the confirmation email and we can try to assess the situation.
Incorrectly Shipped, Missing Items or Damaged Goods
We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our order confirmation email within 48 hours of receiving goods.
If we make an error when fulfilling your order, please contact us Via Replying to order confirmation email within 48 hours of receiving your package to initiate a claim. Please send a brief email alerting us of the error and we will correct any fulfillment mistakes as quickly as possible.
Incorrect received items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s).
Alberta Coach & Chassis will pay return shipping fees in the following situations:
- The Wrong Product was shipped
- The product was labeled wrong
- Damaged in transport
- Defective product
Restocking Fee
There will be a 25% restocking fee applied to all returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.
Additional Non-Returnable Items:
– NO returns or exchanges on any electrical parts
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@abcoachparts.ca.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@abcoachparts.com and once confirmed, send your item to: 54071 Range Road 221, Ardrossan, Alberta CA T8E 2M6
Shipping
To return your product, you should mail your product to:
54071 Range Road 221, Ardrossan, Alberta CA T8E 2M6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
