For more information about our product & services please feel free to contact us.
Just give are team an email (info@abcoachparts.ca), that way you can make sure your order the right part. Just make sure you have the correct Model Number / Part Number of the malfunctioning product, as well as the year, make and model of your coach.
We have access to so many more parts that we don’t have listed here. Please contact us and we will do our best to get you what you’re after.
Making an order with Alberta Coach & Chassis is simple! When you find the product you are interested in, just add it to the cart.
Once you have everything you want just click the basket at the top right of your browser.
After that just click the checkout button and follow the prompts to enter your shipping information and preferred payment method. Then you are all set!
After ordering you will receive an email confirmation of your order.
Your order will be placed, and shipped out either that day or the next business day depending on if you ordered before the cut off time (11am MST). Then you will get an email with your confirmation.
Please reply to the order confirmation email to reach out to our customer service team! We will be glad to help you with any concerns.
For any concerns regarding your order please reply to the order confirmation email with your problem.
We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our order confirmation email within 48 hours of receiving goods.
If we made an error when fulfilling your order, please contact us by replying to order confirmation email within 48 hours of receiving your package to initiate a claim. Please send a brief email alerting us of the error and we will correct any fulfilment mistakes as quickly as possible.
To initiate a return or exchange you must email our order confirmation to obtain a Return Merchandise Authorization (RMA). You will be asked to provide details of the issue and the date in which the item was purchased. In some cases, we may request that Pictures must be sent of damage or other errors
If the item is being returned because the item is no longer needed, or the customer ordered the wrong part by mistake the customer is responsible for the shipping costs.
Alberta Coach & Chassis Parts Ltd. will pay return shipping fees in the following situations:
We use a variety of different carriers, such as Purolator, UPS, FedEx, etc. This is to make sure we’re able to give you the cheapest price at the speed you want.
Please note that we are unable to modify the delivery address once your order has been processed. We are sorry but we do not ship to P.O. boxes.
All orders placed before 12pm Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next business day. All orders placed during the weekend or on a public holiday will be sent out on Monday or on the next business day.
After an item is shipped out, the customer will receive an email with the tracking number for the item. Orders may have multiple tracking numbers for one order.
Tracking numbers may be created before the package is shipped out. If you see a tracking number with no information it means the package is getting ready and will be shipped out soon.
If the tracking number shows nothing for more than 2 days please feel free to reply to the order confirmation email to check in and we will look into it for you.
Sorry, we do not ship to P.O. boxes.
Yes, we ship internationally. Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
NO return or exchange is accepted on electronics that have been removed from the original packaging in any way.
Please email back using your order confirmation email that you received when you initially placed your order.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds are issued 3-4 business days after we have received your returned items.
Returns on USED Products:
All used products are considered final sale. For any questions and concerns please reply to the confirmation email and we will assess the situation.
Incorrectly Shipped, Missing Items or Damaged Goods
We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our order confirmation email within 48 hours of receiving goods.
If we make an error when fulfilling your order, please contact us by replying to the order confirmation email within 48 hours of receiving your package to initiate a claim. Please send a brief email alerting us of the error and we will correct any fulfilment mistakes as quickly as possible.
Incorrectly received items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s).
Alberta Coach & Chassis Parts will pay return shipping fees in the following situations:
Restocking Fee
There will be a 25% restocking fee applied to all returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.
Additional Non-Returnable Items:
– NO returns or exchanges on any electrical parts.
– Any item not in it’s original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please wait a day or two and then check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@abcoachparts.ca.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@abcoachparts.com and once confirmed, send your item to: 54071 Range Road 221, Ardrossan, Alberta CA T8E 2M6
Shipping
To return your product, you should mail your product to:
54071 Range Road 221, Ardrossan, Alberta CA T8E 2M6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
NO return or exchange is accepted on electronics that have been removed from the original packaging in any way.
Please email back using your order confirmation email that you received when you initially placed your order.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds are issued 3-4 business days after we have received your returned items.
Returns on USED Products:
All used products are considered final sale. For any questions and concerns please reply to the confirmation email and we will assess the situation.
Incorrectly Shipped, Missing Items or Damaged Goods
We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our order confirmation email within 48 hours of receiving goods.
If we make an error when fulfilling your order, please contact us by replying to the order confirmation email within 48 hours of receiving your package to initiate a claim. Please send a brief email alerting us of the error and we will correct any fulfilment mistakes as quickly as possible.
Incorrect received items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s).
Alberta Coach & Chassis Parts will pay return shipping fees in the following situations:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please wait a day or two and check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@abcoachparts.ca.
Providing high quality motorhome parts shipping across North America. Contact us today for custom orders and specialty parts.
